Privacy Policy

Dated: [February] [2021]

1. Who is responsible for managing my information?

www.fyldefreshandfabulous.com/ and all websites and documents operated and/or produced in relation to it are owned and maintained by:-

FYLDE FRESH AND FABULOUS LIMITED
Charter House Pittman Way, Fulwood, Preston, United Kingdom, PR2 9ZD
Company Number: 05525354

United Kingdom (“we” or “us”)

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

If you choose to buy products from us or make a query about buying products from us we will collect details that you provide in relation to that purchase or query.

Information held is likely to include your name and the name of your organisation, your contact details and email address, telephone number, delivery and billing address, payment/bank account details, information about your purchase, order or query and any additional information we may need to help meet your specific requirements.

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

• to enable us to source, provide, supply and deliver any products you have ordered
• to enable us to provide related support services;
• for statistical and analytical purposes when we evaluate our range of products;
• to personalise repeat visits to our website(s) or inform you about issues;
• to tell you about other products or services we think may be of interest to you (see below);
• to manage and process billing and payments;
• to manage customer service queries; and
• to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

Performance of a Contract

If you (or your organisation) are purchasing products from us we will use the details that you give to provide those products to you or or your organisation. This information is likely to include your name, contact details and email address, telephone number, delivery and billing address, payment/bank account details, information about your order and any additional information we may need to help meet your specific requirements and to provide the products you have ordered.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the products you have ordered.

Legitimate Interest

We want to give you the best possible customer experience whilst respecting your privacy.

We may use your name and contact details to tell you about our own products which we think may be of interest to you. You can ask us to stop doing so at any time.

We may also use some of your personal information for statistical or analytical purposes when we evaluate our range of services.

We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

Google collects this data on our behalf to allow us to analyse how visitors interact with our site in order to improve our site and our services.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our products to them and helping us to provide them with the highest levels of service.

We may also make use of your personal data to the extent required to establish, exercise or defend our legal rights and to take legal advice.

Consent

It is possible that we may ask your consent to share your name and contact details with selected third parties so that they can tell you about their products and services.

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.
You can withdraw your consent to this at any time.

Legal Obligation

We may also use and disclose your personal data for compliance purposes, as required by any legal, regulatory, law enforcement or taxation authority, by any court or tribunal and to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

In order to provide you with the products that we offer and/or which you have ordered we may share your information with:

• Other members of our group of companies and their service providers (see also section 6 below);
• Credit/debit card companies;
• Banks;
• Take Payments Limited – an online payment processor;
• Our website is hosted by Blue Wren Limited (Registered in England & Wales under number 07212908). Blue Wren logs all requests in order to determine the causes of reported faults and to detect and block suspicious traffic. The log records the time of the request, your IP address, the requested resource, the referring site (if specified by your browser), and your browser’s user agent string (which will usually include the name and version of your browser and operating system). Log files are deleted after ninety days;
• other third parties who we may need to work with to deliver products or fulfil orders for you, for example couriers and hauliers and other suppliers.

We may also use and disclose your personal data without your permission:-

• in connection with any legal proceedings or prospective legal proceedings,
• to legal, justicial, regulatory, law enforcement, public health and taxation authorities,
• to prevent crime;
• to take legal advice; and
• to establish, exercise or defend our legal rights

6. How do you manage my information?

We may from time to time appoint other members of our group of companies, or third party service providers, to help us manage efficient systems within the business.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.

If we transfer your personal data to service providers outside the European Economc Area then we will always use a lawful method to do so.

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to sales@fyldefreshandfabulous.com

Alternatively you can call on 01253 836444

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights

You have the right to ask us at any time:-

• to confirm whether we hold any of your personal data;
• to send you a copy of any personal data that we hold about you;
• to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
• to delete (to the extent possible) any of your personal data, where we are required by law to do so;
• to stop processing your personal data, where we are required by law to do so;
• to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
• to stop processing any of your personal data that we process on the basis of our legitimate interests; and
• to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

Data Protection Co-ordinator
Fylde Fresh and Fabulous
Stanley Villa Farm,
Back Lane,
Weeton,
Preston
PR4 3HN
Or by email to: Sales@fyldefreshandfabulous.com.

10. Does the notice apply to linked websites or other suppliers?

Our websites may contain links to other websites or suppliers. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies/notices.

When you view a webpage containing the Twitter profile widget, your browser connects to Twitter. For more information on how Twitter handles the data it collects, see Twitter’s privacy policy.

11. When do you monitor telephone calls?

We do not currently monitor or record telephone calls.

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our website.

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the address given below.

Data Protection Co-ordinator
Fylde Fresh and Fabulous
Stanley Villa Farm,
Back Lane,
Weeton,
Preston
PR4 3HN

Or by email to: sales@fyldefreshandfabulous.com
Or call on: 01253 836444

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk